Feature
Automatic Client Alerts, Sent Before the Plow Arrives
Let your clients know exactly when to move their car. Fewer phone calls, fewer blocked driveways, and a customer experience that feels like a five-star service.
The client call problem
Every snow removal company knows the pattern. A storm hits, the office phone rings off the hook, and half the calls are "when are you coming?" and the other half are "why didn't you plow around my car?". Both problems have the same root cause, the client does not know when the plow is coming.
How it works
Your route is loaded with each client's phone
Every driveway is linked to the client record, including the phone number on file.
As the plow approaches, an SMS goes out
When the truck is a set number of stops away, Follosoft sends a bilingual text that says the plow is 10 to 15 minutes away. Clients move their car, and the operator has a clean driveway to work with.
The dispatcher gets a quieter day
With clients informed before they call, the office phone stops ringing, and the dispatcher can focus on exceptions instead of questions.
What it changes
50 to 80 percent fewer client calls
Most "where's my plow" calls disappear when the answer arrives by SMS first.
Cleaner driveways, faster work
When cars get moved on time, operators spend less time maneuvering and more time plowing.
A premium feel for clients
Proactive notifications are the kind of thing clients notice and talk about when renewing.
Bilingual by default
Messages are sent in the client's preferred language, French or English, based on their profile.
A real scenario from the field
A company with 1,200 residential contracts across the South Shore used to take an average of 180 inbound calls during a single storm, most of them asking for ETAs. After switching on Follosoft's automatic SMS alerts, that number dropped to 35. The owner kept the same two dispatchers but now they focus entirely on real issues (mechanical problems, vehicle access, emergency stops) instead of repeating the same answer to 180 people.
Client notifications, answered
Are the messages bilingual?
Can we customize the wording?
What about clients who do not want texts?
Is there a cost per message?
Explore more features
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Build every route around three numbers: length, revenue, and contract count. Drag, drop, re-order, and see the profitability of each change in real time.
Reports That Turn Every Storm Into a Decision
Operator performance, route profitability, salt usage, visit logs, all captured automatically. Replay the season, find the patterns, and plan the next one better.
Renewals and Payments, Online and One Click
Your clients activate, renew, and pay their snow removal contract from their phone. You get paid faster, chase fewer checks, and stop drowning in paperwork.
Ready to run a tighter operation this winter?
Book a demo and see how Follosoft fits your fleet, your routes, and your clients.